Kitchen by Liquid cookery school class booking terms and conditions

1. Payment

Payment is 100% at the time of booking. Payment options include online using credit or debit card or via the phone at 0121 285 3760.

An order is deemed to be confirmed when payment is received in our account.

2. Order Communication

Communication regarding the class/demonstration will be sent to the email address as stated on the order. The purchaser is responsible for ensuring any emails relating to a class are read and acted upon and, as appropriate, forwarded to the attendee of a class if the purchaser is not the attendee.

3. Cancellation and refunds

If you wish to cancel a booking we require notification, by phone or by email, no less than 21 days before the date of the class booked. Once notified we will either arrange a full refund or transfer you to another class of your choice. In instances where a transferred class is of a higher cost payment of a supplement will be required by the purchaser. Please note we cannot guarantee that places will be available for a chosen class. The class should be chosen at the time of cancellation from the schedule of classes available on site. Please contact us on 0121 285 3760 or via to discuss cancellations or refunds.

If you wish to cancel or transfer within 21 days of a class a 50% refund can be offered. You may also nominate a replacement to attend the course in your place if you no longer wish to attend within 21 days of your class.

We are not able to offer any refunds or movement of dates for cancellations with 7 days of a booked class, however we can accept replacements on the course up to 24 hours before the scheduled start date.

4. Cancellation/reschedule (by Kitchen by Liquid)

If we cancel a class or reschedule the date you will be offered the choice of an appropriate alternative or a full refund.

We regret we cannot refund any other costs incurred, such as pre-booked accommodation and travel.

Please note that some classes require a minimum number of attendees to be able to proceed. In instances where courses do not have the required number of bookings we reserve the right to transfer or refund those booked onto these classes, based on purchasers’ preference.

5. Participation in classes

Kitchen by Liquid will be under no liability for any loss, injury or damage to course participants or their property, whether in respect of any neglect, act or omission by the school, its agents or employees.

Of particular note, participants are responsible for informing us in advance of the class of any allergies or dietary restrictions and heeding the briefing on hygiene and safety matters given at the beginning of each class.

0121 285 3760

Olivier Briault
Development chef